Dear clients: all back online thanks for waiting for the switch over to be finalised. We can now get cracking with getting the rest of the features up and running fully.
Between 3:00GMT ad 5:00GMT you will not be able to use the service as the updated drivers on our main server are getting installed. This will speed up the service for all clients going forward.
Posted:18th October 2019 at 00:30GMT
If you have any freezing problems right now then please go to the main menu of the portal.
Go to settings, advanced settings, click Pre buffer and press right until the progress bar is at full then save.
This needs to be done manually on the box but will fix this issue.
Posted: 17th October 2019 at 23:00GMT
We have been fixing more channels for you and tuning some others in ‘so to speak’
We have been working on non UK channels. Some channels will not be on for a while as the supplier does not have them ready for streaming yet. We will add more countries as they become available.
Live events are back including USA.
Every so often we are seeing an issue with mysql. This now as under our control is fast to fix. We have new high level drives arriving Friday which are around 7 times quicker which will eleviate this issue.
Posted: 16th October 2019 at 22:00GMT
Great to see most of the US channels are back online.
We have been fixing sync issues with the free view channels for HD. Added more channels under movies. Some may not work yet as the supplier is updating and adding them.
We are still watching activation issues and gladly we have very few now.
Adding more channels.
Non UK Channels currently listed on system will be fixed
Germany, France, Belgium, Netherlands, Italy etc
We will add our VOD server back in hopefully tomorrow morning to start adding VOD.
We now have the ultimate software.
Building an independent mag portal that will look similar to previous versions but independent from everyone else.
Formuler support will be later in the year.
VOD to be fixed soon. We will be able to import our whole VOD library onto the new servers very soon.
Our new system will be the most advanced system that you can get on the market as soon as we are finished. this whole upset as previously stated affected over 50 million IPTV clients so we were all hit. The difference is that we had a system in place that we were still able to keep our clients online with live TV.
Posted: 16th October 2019 at 17:00GMT
Activation issues are fixed for the majority, clients that still have issues have been contacted to fix manually.
MYSQL crashed due to the system locking up. We are working on this issue. We will get this fixed as fast as possible.
As xtream closed we had to start many software updates manually. Another 5000 companies are affected with many of them totally offline. Our main aim is to keep you online.
The sql is the reason for the activation errors.
If you are having sync issues on the mag boxes please report them in a email as we haven’t had chance to go over all channels and fully check yet.
We have started adding USA back, as some have already noticed and we will have other staff start working tomorrow on Netherlands, Belgium, France, Italy, and all currently listed channels on the system. Also Live Events will be back.
We do realise that this is frustrating but we are not alone… The difference is that we have kept our service online for live channels. We are working 18-20 hours a day to get the whole service back on. Please don’t email asking for something that we can not do anything about right now IE VOD TV Series, catch-up and a few channels not on yet here and there. But, we will continue on because that’s what we do and we will make this service the best you have seen again.
The issue that we are facing is something that no one could foresee with xtream codes been shut down and the whole industry is up in arms right now, servers down, channels down, customers have been left high and dry.
We will never let our customers down and we will always strive to do what we do best and deliver you the best TV experience possible.
Posted: 15th October 2019 at 17:00GMT
We are manually removing and adding mac codes to fix the activation codes issue.
We have confirmation that the new high powered servers will be on our account next week.
We thank all our customers for your continued patience and rest assured once we have everything dialed in you will love it much more than the old software.
Posted: 14th October 2019 at 17:00GMT
To All Customers.
Clearing the cache / DNS on your box will get you back online.
We are manually removing and adding mac codes for all clients to the new service. This takes a long time but we are working fast.
Once this is done we will add non uk channels
Then vod will be priorty
Catch up is coming after the live is steady.
Things take time it is not a easy task for us. As we have always said if your not happy please contact us and we will gladly issue a refund for the remainder of your service, however please take note every company is having similar issues however we are one of the only ones who have kept our system online and running while a lot of companies where down.
Posted: 13th October 2019 at 10:00GMT
Some clients are seeing freezing this is becasue the backup servers are at max. We will steady out the load and split this up when you are sleeping. 99% of clients are running but android is not.
Posted: 12th October 2019 at 21:00GMT
We are running better with the tweaks, monitoring stability as we connect more clients.
Posted: 12th October 2019 at 12:00GMT
At approx 10.30pm GMT we will have the mysql expert to configure the new software.
What we do is not easy, we are working so much to keep you online and better the service for future.
I know some of you are not happy and some have blocked boxes but nothing ever goes perfect especially when its not something that is done very often however it cant be helped. At the end of the day as most IPTV companies globally are in the same situation since the software every one used got shut down.
We are continuing to work on this situation until it is resolved.
Posted: 11th October 2019 at 21:00GMT
We are working on fixing the issues it appears the problem is been caused by old boxes still trying to access old xtream files on the new server / possibly from the cache and causing it to flood our server with requests it cant handle.
We are continuing to work on the situation, it appears around 60/70% customers are connected, Once we resolve this issue we will then work on other things!
THE MOST IMPORTANT THING RIGHT NOW IS TO GET THE PORTAL RUNNING CORRECTLY WITH THE LIVE CHANNELS.
Posted: 11th October 2019 at 20:00GMT
Migration will take place in the next hour! (17:00GMT)
IMPORTANT NOTICE: There could be downtime, there could be issues for some customers.
If you have a problem please bear with us as this will be sorted shortly.
We will do our best to ensure this is as smooth transition as possible.
Once this is done we can get back to normal viewing.
Posted: 11th October 2019 at 16:00GMT